Privacy Policy
A legal disclaimer
FRINDEED PRIVACY POLICY
Effective Date: 17 September 2025
Company: FRINDEED CONNECT PRIVATE LIMITED
Registered Office: 13/373, Cheeramattam Building, Kelakam, Thalassery, Kannur – 670674, Kerala, India
Contact Email: frindeedconnect@gmail.com
Grievance Officer: Shoan K. Manesh
Phone: +91 95443 10237
Website: www.frindeedconnect.in
1. Introduction
Frindeed Connect Private Limited (“Frindeed”, “we”, “us”, “our”) is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal data of users (“you”) when you use our mobile application, website, or other related services (collectively, the “Service”).
By using the Service, you consent to the collection and processing of your data as described in this Privacy Policy and our Terms & Conditions.
2. User Roles & Data Collection
2.1 Requesters
Users who post help requests seeking goods, services, or assistance.
Data collected: Name, contact info, location, request details, payment information (if applicable).
Purpose: To display requests to nearby responders, facilitate communication, and complete transactions.
2.2 Responders
Users, freelancers, or businesses who respond to requests.
Data collected: Name, contact info, location, service details, licenses/permits, background verification info, payment info.
Purpose: To accept and fulfill requests, communicate with requesters, and receive payments.
2.3 Businesses / Merchants
Entities registered to offer services on the platform.
Data collected: Business name, address, license, KYC documents, service listings, payment info.
Purpose: To list services/products, interact with users, process payments, and promote services.
3. Data Collected
Category Examples Purpose / Use
Account & Identity Name, email, phone, profile picture Registration, verification, communication
Location & Device GPS location, IP address, device info Match local requests, emergency notifications
Service Usage Requests, responses, messaging history, forum posts Service operations, analytics, improvement
Background Verification KYC, licenses, ID documents Security, trust, compliance
Logs & Analytics Timestamps, errors, cookies Diagnostics, performance, fraud prevention
4. How We Use Your Data
Operate, improve, and personalize the Service
Facilitate posting and responding to requests, emergency help, and product searches
Process payments, subscriptions, commissions, and refunds
Enable communication via messaging or forums
Conduct background verification and fraud prevention
Provide customer support and resolve disputes
Send notifications, alerts, and relevant updates
Conduct analytics, improve features, and optimize performance
Comply with legal obligations and law enforcement requests
5. Sharing & Disclosure
We may share data with:
Other users: Basic profile info for responders/requesters to connect
Service providers: Payment gateways, cloud hosting, messaging, analytics providers
Legal authorities: When required by law, court order, or to protect safety
Business transfers: Mergers, acquisitions, or reorganizations
Aggregated/anonymized data: For research or analytics without revealing identities
6. Payments, Fees & Refunds
Payments are processed via third-party providers.
Platform, subscription, and commission fees apply and are displayed clearly.
Refunds follow our in-app refund policy. Frindeed is not liable for disputes between users beyond facilitation.
7. Cookies & Tracking
We may use cookies, device identifiers, and similar technologies for:
Analytics, performance, personalization
Fraud prevention and security
Marketing and communication preferences
You can manage or disable cookies via your browser/device, but some features may be limited.
8. Security
We implement technical and organizational measures:
Encryption, access control, monitoring
Data minimization and secure storage
Regular audits and compliance checks
Despite safeguards, no system is 100% secure. Breaches will be reported per Indian law and DPDP rules.
9. Data Retention & Deletion
Personal data is retained only as long as necessary to provide services or comply with law.
When no longer required, data is deleted, anonymized, or securely archived.
Certain data may be retained post-account closure for legal or compliance purposes.
10. User Rights
You may:
Access & Portability: Obtain a copy of your data
Correction: Request correction of inaccurate or incomplete data
Erasure: Request deletion of personal data, subject to legal retention
Withdraw Consent: Revoke consent for future processing
Lodge Complaints: Contact our Grievance Officer at grievance@frindeedconnect.com
We will respond per DPDP timelines and legal obligations.
11. Children’s Privacy
Users under 18 cannot use the Service without parental/guardian consent.
If we collect data of minors unintentionally, we will delete it promptly.
12. International Transfers
Data may be processed or stored outside India (cloud services, payment processors). Appropriate safeguards or contractual protections are implemented for confidentiality and compliance.
13. Emergency Help & Forum Data
Emergency help requests may include sensitive data (location, contact info) to connect responders quickly.
Forum posts are public within the app and may be visible to other users. Avoid sharing private or sensitive info publicly.
14. Changes to This Policy
We may update this Privacy Policy to reflect legal changes, new features, or operational changes. Material changes will be notified via app, email, or website. Continued use constitutes acceptance.
15. Contact
For questions, complaints, or data requests:
Grievance Officer: Shoan K. Manesh
📧 grievance@frindeedconnect.com
📞 +91 95443 10237
Company: FRINDEED CONNECT PRIVATE LIMITED
📍 13/373, Cheeramattam Building, Kelakam, Thalassery, Kannur – 670674, Kerala, India